I am a native Chinese, and in my opinion, the biggest difference between the Chinese workplace and the Australian workplace is in interpersonal relationships. As is well known, China is a human society, but I have reviewed many Australian descriptions of the Chinese workplace, often using nepotism to describe Chinese society. In fact, this is not accurate. From a direct translation, nepotism society is their description of the Chinese workplace. However, accurately speaking, the translation of this term in China should be based on one’s own emotional intelligence and soft skills to enable colleagues or leaders to provide help in interpersonal relationships to every workplace human-machine, and to solve problems encountered in the workplace through the practical application of emotional intelligence. This is the explanation for China’s nepotism society. In China, hard power is only one aspect, and the most important aspect is the use of so-called nepotism. Leaders or groups often value employees with high emotional intelligence or excellent use of soft technology more than those with only exceptional skills. Based on my own experience, I believe everyone can directly understand the viewpoint I am discussing. Two years ago, when the Chinese epidemic just ended, I had no opportunity to come to Australia for offline learning. I found a sales job during my vacation. I worked as a membership consultant at a Chinese chain of gyms, simply selling fitness cards. On my first day of training at the company, they didn’t put a lot of pressure on me. They just asked me to observe and learn from them, and fortunately, I happened to catch up with the pre-sale activity at the 18th store. As an employee who is proficient in English, I went to participate and help. When I entered the venue, there were already professional sales elites from various branches communicating with customers. When I met foreign friends, they would ask me to come and help. Through their conversations with clients, I found that as sales representatives in China, they not only communicate with clients about the hardware facilities of the gym, but also identify their concerns and design corresponding solutions by describing the overview of the gym and observing their emotions. Because in fact, the facilities of every gym are not very poor, and customers often choose a gym because of sales and their communication, which is the main reason. What vividly reminds me is that I met a group of students from the sports college who had a great demand for a gym. When the sales team leader communicated with them, they roughly explained the facilities and specific location of the gym to this group of students. They were also very satisfied with this aspect, but the result was rejection. I was very confused but didn’t ask the reason. At this moment, the sales team leader calmly stayed with them and told them that because this branch was newly opened, we had already signed an agreement with your school before opening it. As long as it is a student of your school, we will work together to reduce your costs, which means that if you and your classmates want to come to the gym for exercise, We will give you a discount of up to 15% lower than the normal price and provide professional equipment for you to practice. On the one hand, it can make our gym well-known in your school, and on the other hand, it can provide you with professional places to practice, which is a win-win result. And I promise that since you are the first batch of students to visit our gym, we will give you a negative feedback for any clients you introduce in the future, so that you can also help me promote. After listening to this, the group of students happily paid a deposit and became members of our gym. After the communication, I asked our sales team leader, is there really a collaboration with the Sports College here? The answer I received is that there are actually no cooperation agreements. These are all our sales methods. Through observation, we found that the student community actually has a great demand for fitness, but the biggest problem is the issue of money. Therefore, I gave an internal price for a gym, In exchange, they wanted to help me promote in school and also gave them a benefit. If they invited others to join our membership, I would give them a negative amount of money to make them more motivated to help me promote. That is to let them accept the price to join our gym while also spending a small amount of money to help us promote, which is very cost-effective for our gym. In the later stage of communication with customers, we need to adopt different scripts based on different situations to solve their problems. This is the display of emotional intelligence, which brings them closer and makes them feel that you are thinking for them, not selling services to them.In summary, other countries describe China as a nepotism society due to their lack of understanding of Chinese culture. The combination of soft technology and hard power is the current Chinese society. I hope that my motherland will become stronger and stronger, and I also hope that other countries can abandon their negative impressions of China when understanding and exploring Chinese culture.
Reference list：
1，https://www.frontiersin.org/articles/10.3389/fpsyg.2019.01299/full
2，https://www.ncbi.nlm.nih.gov/pmc/articles/PMC10021062/
3，https://au.indeed.com/career-advice/career-development/emotional-intelligence-in-leadership?mna=&aceid=&gbraid=0AAAAADfmXwV7fvdDRnYuFEpEtc_XHf0vz&gclid=CjwKCAjwxaanBhBQEiwA84TVXHdw9vnqeIx6BhLfhHEZF7jZuSWsQvpqHAGG8r623mz-cwK_2dud6BoC1jAQAvD_BwE&gclsrc=aw.ds
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